terriko: I am a serious academic (Twlight Sparkle looking confused) (Serious Academic)
[personal profile] terriko
You may recall that my Kindle Fire decided to stop charging right before I went off on my vacation at the beginning of December, and I had a somewhat terrible experience with Amazon's online customer service but they did in the end replace it under warranty.

I've had the replacement for two weeks, and it was acting a bit weird, rebooting while I was doing things like reading pdfs. So last night, I looked up whether this was a common problem and the suggestion seemed to be to hard reboot it, so I did.

The kindle has been stuck at the kindle fire reboot screen for about 12 hours now.

Since the online chat support was awful last time, I called Amazon this time and the phone support lady was very nice, efficient and was very apologetic about not being able to get me a new device until Jan 4th. But the replacement is in the works, I just won't get it 'till after I get back from Ottawa.

Meanwhile, dead kindle #2 won't boot up and also won't shut down, so I may be sticking a running device in the mail, which feels kind of weird. Not much for it, though, since the thing is utterly unresponsive. Maybe it'll run out of battery before I get out to mail it this afternoon.

Isn't sealed hardware wonderful?

Date: December 15th, 2012 03:08 pm (UTC)
From: (Anonymous)
Good thing there isn't a user-replaceable/removable battery in there.

I'm not sure the era of sealed devices is a good thing. Talk about stamping a best-before date on the back of the unit, especially with small lithium batteries that only take so many charge cycles...

My tablet is the same way.

-Greg

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