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Kindle Fire, take 3
You may recall that my Kindle Fire decided to stop charging right before I went off on my vacation at the beginning of December, and I had a somewhat terrible experience with Amazon's online customer service but they did in the end replace it under warranty.
I've had the replacement for two weeks, and it was acting a bit weird, rebooting while I was doing things like reading pdfs. So last night, I looked up whether this was a common problem and the suggestion seemed to be to hard reboot it, so I did.
The kindle has been stuck at the kindle fire reboot screen for about 12 hours now.
Since the online chat support was awful last time, I called Amazon this time and the phone support lady was very nice, efficient and was very apologetic about not being able to get me a new device until Jan 4th. But the replacement is in the works, I just won't get it 'till after I get back from Ottawa.
Meanwhile, dead kindle #2 won't boot up and also won't shut down, so I may be sticking a running device in the mail, which feels kind of weird. Not much for it, though, since the thing is utterly unresponsive. Maybe it'll run out of battery before I get out to mail it this afternoon.
I've had the replacement for two weeks, and it was acting a bit weird, rebooting while I was doing things like reading pdfs. So last night, I looked up whether this was a common problem and the suggestion seemed to be to hard reboot it, so I did.
The kindle has been stuck at the kindle fire reboot screen for about 12 hours now.
Since the online chat support was awful last time, I called Amazon this time and the phone support lady was very nice, efficient and was very apologetic about not being able to get me a new device until Jan 4th. But the replacement is in the works, I just won't get it 'till after I get back from Ottawa.
Meanwhile, dead kindle #2 won't boot up and also won't shut down, so I may be sticking a running device in the mail, which feels kind of weird. Not much for it, though, since the thing is utterly unresponsive. Maybe it'll run out of battery before I get out to mail it this afternoon.
Isn't sealed hardware wonderful?
(Anonymous) 2012-12-15 03:08 pm (UTC)(link)I'm not sure the era of sealed devices is a good thing. Talk about stamping a best-before date on the back of the unit, especially with small lithium batteries that only take so many charge cycles...
My tablet is the same way.
-Greg
Re: Isn't sealed hardware wonderful?
Which isn't to say that it's not an irritating thing to have sealed devices, just that it's a moot point while the warranty is still valid since it is not my job to fix problems at this stage.
And yeah, our tablets are fairly similar hardware with similar foibles, made by the same company.